工作領域Domain 項目生命周期的階段Project Lifecycle Phase
0. 商務/初始界定Sales/Initial Scope 1. 啟動 Initiate 2. 設計/規(guī)劃Design/Plan 3. 執(zhí)行/控制Execute/Control 4. 結束/評估Close/ Assessment
監(jiān)管與領導Governance and Leadership · 完成《需求分析問卷》: · 評估客戶的《業(yè)務與信息化戰(zhàn)略》 · 定義《監(jiān)管模型》和《性能指標》 · 對《監(jiān)管模型》的執(zhí)行和監(jiān)控 · 對有效性進行評估，并找出改進機會
Complete needs analysis questionnaire: Assess Customer business and IT strategies Define governance model and performance metrics Execute/monitor governance model Assess effectiveness and identify improvement opportunities
- 較宏觀的《機構概覽》
High level facility walkthrough
- 采集用戶對該項目的《關鍵要求》
Capture overview of the customer’s key project requirements
- 收集所有六個領域的初步細節(jié)
Gather preliminary details across the 6 activity domains
· 制定《工作描述》并附入《實施合同》
流程的再造Workflow Redesign Develop Statement of Work for inclusion in Engagement Agreement · 確定《業(yè)務流程及負責人》 · 確定流程再造設計團隊 · 確認《未來的流程》并將其融入培訓教材 · 像客戶交付運行著的優(yōu)化流程
Identify business process & owners Identify workflow redesign team Validate future workflows and incorporate into training materials Handover ongoing workflow optimisation to Customer
· 確認《實施合同》是符合用戶要求的 · 評估《當前工作流程》 · 定義《新需要的流程》 · 對醫(yī)護人員就流程變化進行培訓
Ensure the Engagement Agreement is aligned with Customer requirements Assess current state workflows Define future workflow Train staff on workflow changes
· 找出《產品的不足之處》和能變通的流程
Identify product gaps and process workarounds
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